Client expectations are higher than ever. They want answers and solutions and they expect them yesterday.
In today’s 140 character Twitter, 6 second Vine world, consumers expect to get top-notch information quickly and 24/7 on the web via their laptop, tablet or smartphone. No longer are your potential clients willing to wait for you to find the time, at your convenience, to provide them answers. They demand service providers, including your firm, to give them what they want, when they want it, right now or they’ll find someone else who will.